Refund Policy

Successful payment deposits are credited to the matching Socialat wallet. If a verified payment is not reflected, submit a support ticket with the payment reference so it can be reconciled.

If an order is rejected before fulfilment, fails at the supplier, or is cancelled by Socialat, the undelivered amount may be credited back to your Socialat wallet automatically. Duplicate credit requests are not eligible.

Completed orders are generally non-refundable. For a genuinely partial delivery, submit an order-linked ticket after the advertised completion window. Where verified, the remedy may be a refill, reprocess or wallet credit for the undelivered portion.

Normal metric fluctuation, algorithm changes, private or deleted targets, changed usernames and overlapping campaigns are not refund grounds.

A refill is available only when the purchased service displays a refill period. Requests must be made during that period and must meet the service conditions. “No refill”, “stable”, “live only” and similar labels are not refill guarantees.

Wallet balances are normally intended for services and are not cash-withdrawable. Where consumer law or a confirmed processing error requires a payment-method refund, the request will be reviewed and any approved refund may take the payment provider’s normal settlement time.

Contact support before opening a payment dispute so we can investigate. Fraudulent or duplicate chargebacks may result in account suspension. Nothing in this policy limits rights that applicable law does not allow us to exclude.

Open a signed-in support ticket, include the order or payment ID, target link, issue and supporting screenshots. Never include passwords, OTP codes, full card details or UPI PINs.