Acceptance of these terms
These Terms & Conditions govern your access to Socialat, including the public website, customer dashboard, wallet, support tools and social-media marketing services. By creating an account, adding funds or placing an order, you agree to these terms and the Privacy Policy.
If you use Socialat for a business or another person, you confirm that you have authority to accept these terms on their behalf. If you do not agree, do not use the service.
Eligibility and authority
You must be at least 18 years old and legally able to enter a contract. You may order only for accounts, profiles, channels or content that you own or are authorised to manage.
- You are responsible for complying with the law that applies to you.
- You are responsible for checking the rules of each third-party platform before ordering.
- We may request reasonable information to verify account ownership, payment or an order-related dispute.
Accounts and security
Provide accurate account information and keep your sign-in method secure. Email-based accounts must complete the verification step before protected features are available.
Standard services use a public profile, post or channel link. Never send us your social-media password. Tell support promptly if you suspect unauthorised access to your Socialat account.
Services and order information
Socialat provides access to service listings for supported third-party platforms. Each listing may include a quantity range, rate, expected start time, refill information and other conditions. The details displayed at checkout form part of your order.
- Submit the correct public link, username and quantity.
- Keep the target content public and unchanged while delivery is active unless the listing says otherwise.
- Do not place overlapping orders for the same target unless the service instructions allow it.
- An incorrect, private, deleted or restricted target can delay or prevent delivery and may not qualify for a refund.
Third-party platform rules and risk
Socialat does not own or control Instagram, YouTube, TikTok, Telegram, Facebook, X, IMDb or any other third-party platform. Those platforms can change their systems, metrics, rules and enforcement practices without notice.
We do not guarantee organic reach, recommendation placement, monetisation eligibility, search position, revenue, permanent retention of a metric or protection from a platform warning, restriction or suspension. You decide whether a service is appropriate for your content and accept the platform-related risk of using it.
Pricing, wallet and payment
Prices and currencies are shown before checkout and may change for future orders. Payment or sufficient wallet balance is required before an order can be submitted. Taxes or provider fees may apply where shown.
Payments are handled by supported payment processors. Socialat does not store your complete card or UPI credentials. A wallet credit is not a bank account, does not earn interest and can be used only for eligible Socialat services unless applicable law requires otherwise.
Delivery, status and refill
Start times and delivery speeds are estimates because provider capacity and third-party platform conditions can change. Use your dashboard for the current recorded order status.
A refill applies only when the service listing includes refill coverage and the request meets the listed conditions and period. Refill coverage does not guarantee that a third-party platform will keep the delivered metric visible indefinitely.
Cancellations, failures and refunds
An order generally cannot be changed or cancelled after processing begins. If a provider rejects an order, cannot start it, or confirms an eligible undelivered amount, Socialat may return the eligible amount to the wallet or original payment method according to the payment method, service terms and applicable law.
Completed delivery, incorrect order details, removed or private targets, overlapping orders and later third-party platform removals generally do not qualify for a refund. Submit a support ticket with the order number if the dashboard and delivered result do not match.
Acceptable use
You must not use Socialat to support illegal activity, fraud, harassment, impersonation, rights infringement, platform abuse or content that creates a safety risk. You must not probe, disrupt, scrape, reverse engineer or bypass access controls, rate limits or security checks.
Availability and service changes
We may add, change, pause or remove a service when pricing, provider capacity, safety, legal requirements or platform conditions change. We aim to keep the website available, but maintenance, provider outages and events outside our control can interrupt access.
Intellectual property
Socialat branding, software, site design and original content are owned by Socialat or its licensors. You may use the service for its intended purpose, but may not copy, resell, distribute or create derivative works from the platform without written permission. You retain rights in content and links you submit.
Disclaimers and limitation of liability
The service is provided on an as-available basis to the extent permitted by law. We do not promise uninterrupted operation or a particular marketing, commercial or platform outcome.
To the maximum extent permitted by law, Socialat is not liable for indirect, incidental, special or consequential loss, including loss of reach, followers, revenue, data or account access caused by a third-party platform. Socialat's aggregate liability for a claim is limited to the amount paid for the specific order giving rise to that claim, except where the law does not allow that limit.
Suspension and termination
We may restrict an account, pause orders, revoke reseller API access or close an account when reasonably necessary to address fraud, payment disputes, security threats, illegal use, abuse or a material breach of these terms. Where practical and lawful, we will provide notice and a way to contact support.
Changes, governing law and contact
We may update these terms by posting a revised version and effective date. Material changes may also be announced in the dashboard or by email. Continued use after the effective date means you accept the updated terms.
These terms are governed by the laws applicable in India, without limiting mandatory consumer rights that apply in your location. Courts with competent jurisdiction in India will hear disputes unless applicable law requires another forum. Questions can be sent to updates@socialat.online or through the authenticated support desk.